Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out the basis on which freejudi ("we", "us", "our", "the Platform") collects, processes, stores, and shares personal data obtained from individuals ("you", "the Member", "the User") who access or use the freejudi website at https://freejudi.cam, including all associated services, features, and content.

freejudi is Malaysia's premier VIP online casino and sports betting platform, operating under an international gaming licence. We take our responsibilities regarding personal data seriously and are committed to handling all member information with transparency, care, and in accordance with applicable data protection principles.

By registering for an account or using any part of the freejudi Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.

Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that can directly or indirectly identify a living natural person, including but not limited to name, email address, phone number, government-issued ID number, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
• "Controller" means freejudi, the entity that determines the purposes and means of processing personal data.
• "Processor" means any third party that processes personal data on behalf of freejudi under a binding data processing agreement.
• "Cookies" means small text files placed on your device by the Platform to store browsing preferences, session data, and analytical information.
• "KYC" means Know Your Customer — the identity and documentation verification process conducted by freejudi as required by its licensing obligations.
• "Transaction Data" means records of deposits, withdrawals, bets placed, and any financial activity conducted through your freejudi Account.

Personal Data We Collect

freejudi collects the following categories of personal data from members and visitors to the Platform:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data, except where such information is voluntarily provided in connection with a responsible gambling self-exclusion or support request.

How We Collect Your Personal Data

freejudi collects personal data through the following means:

4.1 Direct Provision by You

The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in promotional activities on the Platform.

4.2 Automated Technical Collection

When you access the freejudi Platform, our systems automatically collect certain technical data — including your IP address, browser information, device type, and session data — through cookies, log files, and similar tracking technologies. This data is used primarily for security, fraud prevention, and platform performance monitoring.

4.3 Third-Party Sources

In limited circumstances, freejudi may receive personal data from trusted third-party sources, including:

• Identity verification service providers used for KYC processing;
• Payment processors and financial institutions (e.g., Maybank, CIMB, Public Bank, Hong Leong, or e-wallet operators such as Touch 'n Go eWallet and Boost) to confirm transaction validity;
• Fraud prevention and anti-money laundering (AML) screening services;
• Analytics service providers operating under binding data processing agreements.

How We Use Your Personal Data

freejudi processes personal data for the following purposes:

• Account Management: Creating, maintaining, and managing your freejudi Account, including processing deposits and withdrawals in Malaysian Ringgit (MYR/RM);
• Identity & Age Verification: Conducting KYC checks to confirm your identity and verify that you are at least 21 years of age, as required by our licensing obligations;
• Transaction Processing: Processing and recording all deposits, withdrawals, wagers, and bonus transactions on your Account;
• Legal & Regulatory Compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and gaming licence obligations, including record-keeping and reporting to relevant authorities where legally required;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, bonus abuse, and other security threats;
• Responsible Gambling: Monitoring Account activity to identify patterns consistent with problem gambling and to facilitate the use of responsible gambling tools including deposit limits, cooling-off periods, and self-exclusion;
• Customer Support: Responding to your enquiries, resolving disputes, and maintaining a record of support interactions;
• Platform Improvement: Analysing usage data in aggregate to improve the Platform's features, performance, and user experience;
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to members who have opted in to receive such communications. You may withdraw consent at any time.

Legal Basis for Processing

freejudi processes personal data on the following legal bases, depending on the nature and purpose of the processing:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and KYC verification;
• Legal Obligation: Processing required to comply with AML, CTF, licensing, and other applicable legal requirements binding on freejudi;
• Legitimate Interests: Processing carried out in pursuit of freejudi's legitimate business interests — including fraud prevention, platform security, analytics, and product improvement — where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing based on your explicit, freely given consent — primarily for marketing communications and certain cookie-based analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

7.1 Service Providers

freejudi shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing partners (including Malaysian payment networks such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay), KYC verification providers, fraud detection services, IT infrastructure providers, and customer support tools. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to freejudi.

7.2 Legal Authorities

freejudi may disclose personal data to law enforcement agencies, regulatory bodies, tax authorities, or courts where required by applicable law, a valid legal order, or our licensing obligations. We will not disclose more data than is legally required.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving freejudi, member personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any material change in data controller and given the opportunity to exercise your rights.

7.4 No Commercial Sale of Data

freejudi does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. This is an absolute commitment.

Data Retention

freejudi retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, and in any event for the minimum periods required by applicable law and our licensing obligations.

General retention guidelines applied by freejudi are as follows:

• Account and Identity Data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, in accordance with AML and gaming licence requirements;
• Financial and Transaction Data: Retained for a minimum of seven (7) years following the relevant transaction, as required by applicable financial record-keeping regulations;
• Support and Communication Records: Retained for up to three (3) years from the date of the interaction for dispute resolution and compliance purposes;
• Technical and Usage Data: Typically retained for up to twenty-four (24) months, after which it is anonymised or deleted;
• Marketing Consent Records: Retained until consent is withdrawn, plus a reasonable period for compliance verification.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

Cookies & Tracking Technologies

9.1 What We Use

The freejudi Platform uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience, maintain your session, prevent fraud, and analyse Platform usage.

9.2 Types of Cookies

• Essential Cookies: Required for the Platform to function correctly — including session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality;
• Analytical Cookies: Used to collect aggregated, anonymised data about how members use the Platform — pages visited, features used, time on site. This data helps us improve the Platform;
• Preference Cookies: Used to remember your settings and preferences (such as language and display options) to personalise your experience;
• Security Cookies: Used to detect and prevent fraudulent activity, identify suspicious login attempts, and protect account integrity.

9.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality and security of the freejudi Platform. Detailed browser-specific instructions for managing cookies are available through your browser's help documentation.

Your Rights as a Data Subject

As a freejudi member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email. We will respond to all valid requests within thirty (30) days.

Data Security Measures

freejudi employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the freejudi Platform is encrypted in transit using industry-standard SSL/TLS protocols;
• Encryption at Rest: Sensitive personal data stored in our systems is encrypted using strong cryptographic algorithms;
• Access Controls: Strict role-based access controls ensure that only authorised personnel with a legitimate business need can access member personal data;
• Two-Factor Authentication (2FA): Available to all members to protect account access. Internal staff systems also utilise multi-factor authentication;
• Intrusion Detection & Monitoring: Real-time monitoring systems detect and alert on suspicious access patterns, potential breaches, and anomalous activity;
• Regular Security Audits: The Platform undergoes periodic security assessments and vulnerability testing by qualified security professionals;
• Staff Training: All staff with access to personal data receive regular data protection and security training.

While freejudi takes all reasonable measures to protect your personal data, no online system can guarantee absolute security. You are responsible for maintaining the security of your Account credentials and for notifying us immediately if you suspect any unauthorised access.

Minors & Age Restriction

The freejudi Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and any account found to belong to an individual under 21 will be immediately suspended and all associated personal data handled in accordance with legal requirements.

If you are a parent or guardian and believe that a minor under your care has provided personal data to freejudi, please contact our support team immediately. We will take all reasonable steps to verify the concern and, where confirmed, delete the relevant data and close the account promptly.

Amendments to This Policy

freejudi reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where any amendment materially affects your rights or how we handle your personal data, we will use reasonable efforts to notify you by email or by posting a prominent notice on the Platform prior to the change taking effect. Your continued use of the Platform following such notification constitutes acceptance of the revised Policy.

We recommend that you review this Privacy Policy periodically to remain informed of how freejudi protects and uses your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or freejudi's handling of your personal data, please contact our dedicated support team using the channels below:

• Live Chat: Available directly on the Platform, 24 hours a day, 7 days a week. Average response time under 45 seconds.
• Email: [email protected] (plain text only — not a clickable link)

When submitting a data-related request or complaint, please include your registered Account username, the nature of your request, and any relevant details. We aim to acknowledge all data-related communications within 24 hours and resolve them within 30 calendar days.